Frequently Asked Questions
Everything you need to know about Humtto footwear and gear.
How do I determine my correct shoe size?
We recommend measuring your foot from heel to toe and referring to our detailed Size Guide found on each product page. Our footwear generally follows standard international sizing, but for hiking boots, some customers prefer a half-size larger for extra sock room.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If your Humtto gear doesn't fit perfectly or meet your expectations, you can initiate a return or exchange through our online portal.
Are Humtto hiking shoes waterproof?
Many of our models feature Humtto-Tex waterproof membranes and specialized water-resistant coatings. Please check the specific product description to confirm if a model is fully waterproof or water-resistant.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways for your safety.
How should I clean and maintain my Humtto boots?
To prolong the life of your footwear, remove loose dirt with a soft brush after use. For deeper cleans, use a damp cloth and mild soap. Avoid direct heat sources when drying, as this can damage the technical materials and adhesives.